Eliminating Stress: A Guide to a Healthy Lifestyle

Stress is an inevitable part of life. The demands of work, home and society all place stress on us. In moderate
amounts, stress can actually be good for us. It only becomes harmful when it threatens to take control of our
lives. This one-day workshop will help you identify your personal stressors and explore ways to manage and
prevent stress.

1 Understand stress
2  Be better able to deal with stressful situations
4  Personalize techniques to manage stress
6  Develop time management and problem solving skills

1 Defining stress
2  The causes and costs of stress
3 Understanding and managing precipitating factors
4  Ross Rahman stress inventory
4 The triple A approach: Alter, Avoid, and Accept
5 Being flexible in the face of change
6 Dealing with anger and worry
7 Solving problems
8 Building supportive relationships
9 Using humor
10 Relaxation techniques
11 Nutrition, exercise and sleep
12 Making the most of vacations
13 Redefine your expectations
14 Getting organized at work and at home
15 Delegating and saying no

Stress Management for When the Going Gets Tough
When the Going Gets Tough - The Tough Get Going

Well so they say - and that is probably okay for a week or maybe even a month, but 100% full-on for much longer and you will probably end up looking like our poor chap here.
The thing with pressure is that we all handle it differently.

A traffic jam on the way to a meeting to one of us might be a rare opportunity to catch up on that new play list on the iPod.

To another one of us, we will be reaching for the mobile to reply to that text your other half sent this morning.

And some of us will be ranting at the traffic, the lights, the government and life in general.

Even Over Stressed People Do a Lot

Repeat, We Do a Lot!

Try this:

Have a quick scan of all the things you did this morning from when you woke until mid morning at work?

Now do it again: remember all the small things that go 'under the radar' - that last minute wash so you have a clean shirt for tomorrow, dropping the keys off to a neighbour to let in the plumber - the everyday stuff - lots and lots of essential tasks - and then on top of all that we have our work.

Now imagine that 'thing' that crops up unexpectedly - it could be an important presentation that a client requests at two days notice, or the proposal you have been working on comes back for a further edit or maybe something at home - someone gets sick and needs you there.

Stress Management - 61% of employees are suffering from stress
Since the middle of last year the Britain under Pressure report from Friends Provident claimed 61% of employees say they are suffering increased stress compared to three years ago.

That is almost two thirds of the people working at Friends Provident. And it's not just them, many of us may have seen colleagues edged out or made redundant.

If you put a frog in a pan of cold water and slowly turn up the heat - he won't jump out. It's like that with stress - we don't notice the gradual build up of pressure.

Stress Management - National Facts and Figures
Some Facts and Figures about Stress in the workplace from the National Institute of Occupational Health and Safety:

40% of workers reported their job was very or extremely stressful.
25% view their jobs as the number one stressor in their lives.
Three fourths of employees believe that workers have more on-the-job stress than a generation ago.
29% of workers felt quite a bit or extremely stressed at work.
26 percent of workers said they were "often or very often burned out or stressed by their work".
Job stress is more strongly associated with health complaints than financial or family problems.

Stress can be a killer
This material is drawn from a US study, however Health and Safety Consultant Helen Toll, on behalf of Norwich Union Risk Services says: "Stress doesn't just affect the individual, it can have a detrimental impact on a business as well. It can lead to high levels of sickness absence, increased staff turnover and poor morale."

It seems that not only can stress have a negative impact on health but it can also reduce our effectiveness!

It is unlikely that our workaday situations are going to change much in the next few years.

Longer hours
Fewer people to do more work
Higher expectations.

These are some of the major causes of stress as recognised by the Health and Safety Executive.

So does this mean that we're all going to go around getting even more stressed than we are already?

Does this mean that the only way we can cope with these pressured times is to quit our jobs and move to the Outer Hebrides?

No such luck - there's plenty of stress in the Outer Hebrides as well - it just looks different.

Of course there are things that employers can do to help with stress management and to alleviate the causes of stress.

But since no two people are affected by these 'stressors' in the same way, no employer is going to come up with a universal solution.

There is only one truism about stress management.

Stress is different for everyone.

One person's stress is another's excitement.

However, dealing with and stress management can be approached from a different angle.

Stress Management
Try working with stress this way.

Think about what it is you can do to deal with pressure more effectively and how can you better manage the stress you already have?

When you look at it, the fact is that most of us actually manage quite well with an amazingly large amount of stress and pressure.

What usually tips the balance is the unexpected:

A crisis
A drama
Something materialising suddenly
The extras that weren't planned for

That's when our stress coping mechanisms shut down, break down or go on strike.

Dealing with pressure and stress management is a three stage process.

Knowing what you cope with well already and how you do that.

Knowing what tips the balance for you.

And preparing stratagies for unexpected stress

Course highlights:
The common causes and consequences of stress
How to become resilient to stress and reduce worries
Ways to expel anger and manage stress
The proper handling of stress-inducing situations

This course will benefit:
This practical and helpful course will enable those who work in high-pressure work conditions to manage stressful situations better and lead more fulfilling lives.

Features and benefits:
1 Clean-looking and user-friendly interface optimizes navigability, allowing users to learn independently

2 Rich content with downloadable reference documents enable users to gain an holistic understanding of the topics covered

3 Interactive elements found throughout the program engage users' attention, stimulate interest and increase absorption of knowledge

4 Summaries, quizzes and hypothetical scenarios further reinforce understanding and facilitate learning

5  Full-fledged customer support team renders timely technical assistance, ensuring that courses can be completed with minimal disruptions

6  Professional-looking certificates can be printed as proof of completion

Eliminating Stress: A Guide to a Healthy Lifestyle
Take our Quiz below and see how you are managing your pressure:

1. You get a fixed penalty for speed coming into work, do you:
a. Make a mental note that you need to charge the sat nav
b. Realise it really is less fuss on public transport
c. Fuming?secretly plot to put a firework in the speed camera when its dark..then forget about it.
d. Allow it to nag all-day and really get frustrated

2. The partner or child (could be the same) is taking longer than usual to get ready to leave - and is making you late for a meeting - do you:
a. Shout at them you will leave without them anytime soon and generally get cross
b. Phone your colleague to tell them about your potential lateness
c. Get very assertive and usher them out of the door
d. Sit and mutter - growing angry -watching the hand on the clock

3. The proposal you have put a fair bit of extra effort into gets politely trashed by your manager, do you:
a. Take it on the chin and get some useful feedback
b. Take it on the chin and have a little moan to one of your colleagues
c. Take it on the chin and remember there are a few good sections that might be useful in the up and coming proposal you have to write
d. Take it on the chin, dig your heals in and find yourself rerunning the scenario with your manager that night when you should be asleep

4. Your morning gets potentially hijacked by a presentation stand-in for a sick colleague - do you:
a. Delegate it to the new intern and spend 30 minutes coaching him
b. Cancel it - you're too busy
c. Cancel your one to ones and spend an hour preparing
d. Clear your diary and do-it-anyway?..only to find out the main player for the meeting is also off sick and you wasted your time

5. The long running project you have been working on it in it's final stages of negotiation - your house sale fall through, do you:
a. Explain to the team what has happened and adjourn for 30 minutes while you get it together
b. Explain to the team what has happened and head for the washroom for a good cry
c. Excuse yourself and take the rest of day off - and think of ways to assassinate your estate agent
d. Try to 'stay professional' and completely miss one or two vital details because your head was in another place

6. You are having a bit of a 'tricky patch' with your partner - and you leave the house edgy after another disagreement, do you:
a. Try to put it out of your head - it just another rock on the road
b. Think about if this will be important to you in a year - probably not
c. Make time to call your partner when you get in and smooth things over
d. Try to put it out of your head - unsuccessfully - and you feel exhausted by all the thinking about it you have done by 4pm and give a colleague a hard time over an insignificant detail

7. The train is cancelled - you are due in for your appraisal with your manager - lateness has been an issue, do you:
a. Completely panic and take the whole day off sick
b. Get one of the staff at the station to verify the cancellation with a written note and then phone into the office
c. Phone the office from the station and grovel
d. Drift in late again - because frankly I'm over this place
So, are you storing up stress?

Course length 2 -  2 hr. sessions Cost $120 per person, max. number on course 11 people

Talk to us about this course
If you want to know more about this public customer service course or its suitability for you or a colleague Email us with your details and we will call you